Dona

More Information

Getting Started

1

Choose

Select how many Digital Collection Plates and stands you want to buy.

4

Deliver

We'll send everything to you.

2

Pay

Pay for the selected devices and set up a direct debit with us.

5

Unbox

Unpack the Digital collection plate, connect to Wi-Fi and log into the app.

3

SumUp

Sign up to our payement partner SumUp using our special link.

6

Ready

You're ready to start taking donations!

Taking Payments

Choose a category to donate to...
  • This set of options can be removed if you want users to be presented with the donation amounts when they approach the device.
  • Donations made to different categories can be viewed and managed using the Dona Portal
Select an amount to donate...
  • Log into the Online Dona Portal to edit the donation amounts presented to users
  • Change the donation amounts to suit the needs of your supporters. 

 

Or enter a custom amount...
  • This feature can also be turned on and off in the Dona Online Portal.
  • Change the donation amounts to suit the needs of your supporters. 
Tap the integrated card reader to pay...
  • The payment is then processed in a matter of seconds by our friends at SumUp.
  • This fast process makes donating simple and easy. 

 

Register for Gift Aid after paying...
  • With the Gift Aid form option turned on, users will be asked if they want to sign up to Gift Aid after donating.
  • Many people are unaware of the Gift Aid scheme. By prompting users to register, you can collect more Gift Aid revenue than ever before.
Dona remembers Gift Aid card users.
  • Once they have registered, all the Digital collection Plates will remember the card and automatically Gift Aid every donation from that card.
  • Gift Aid is a fantastic scheme to increase donations revenue, the Digital Collection Plate helps charities make the most of it.

Frequently Asked Questions

It’s free to create a SumUp account. They charge a 1.69% transaction fee. We don’t add anything to this.

We’ll create an Admin account that can log into all the devices you buy at the same time. This Admin account will be linked to your SumUp account the first time you log into the Dona portal. Once the two accounts are linked, any payments you take through the Dona app will be sent to your bank account by SumUp

We charge a monthly fee for each device running the Dona Software

We’ve found Wi-Fi to be much faster than 4G. The faster the Digital Collection Plate operates, the better the user experience is. Ensuring your supporters can donate quickly and easily is of paramount importance to us.

To complete a Gift Aid declaration with Dona, supporters can either sign up on the device or sign up on the donations website that comes with buying a Digital Collection Plate as standard. You can present any unregistered card users with a sign up form in the device when they donate. They can then complete the declaration on the Digital Collection Plate right then and there.  This feature can be toggled on and off in the Dona Online Portal.

Yes, you can choose what categories to present (or present none) on each device through the Dona Online Portal.

The Digital Collection Plate supports both Google and Apple pay.

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