Your privacy is very important to us. We, Regium Consulting Limited, commit to only collecting information about you that is critical for offering and improving our products and services to you and to comply with all legal obligations.
When you register for a Dona Account (“Account”) we collect personal information about you including your full name, address, email address and telephone number. We also collect information about your organisation including your company name, organisation address, organisation telephone number.
In order to charge you monthly fees we collect your bank account details.
For research surveys or marketing purposes we may from time to time collect other information when you register including your preferences and interests.
When you use our Services we collect information relating to your donations including time, location, donation amount, payment method and cardholder details.
When you access our website or use any of our software we may automatically collect information including, but without limitation, your IP address, operating system, browser type, identifiers for your computer or mobile device, your visit date and time and your visit behaviour.
We use information collected about you in order to provide our Services and to deliver all relevant information to you including receipts, reports and support messages.
We also use information collected about you in order to improve and personalise our Services. For instance, we may enable features in our software specific to your organisation.
We may use information collected about you to communicate with you about news and updates to our Services and to inform you about any promotions, incentives and rewards offered by us and/or our partners, our Dona partners, unless you choose to opt out of such communications.
You can choose to opt out of receiving such communications by emailing your request to revoke this consent to email@example.com. We can continue to offer you Dona without this additional service.
We may also use information collected about you through cookies and web beacons to track and analyse usage behaviour and any actions relevant for promotions, incentives and rewards in connection with our Services.
We may use information collected about you to protect our rights and to investigate and prevent fraud or other illegal activities and for any other purpose disclosed to you in connection with our Services.
We may share information collected about you with any member of our group of companies, including subsidiaries, our ultimate holding company and its subsidiaries. This data will be transferred in order to allow us to provide a full service to you, where other companies within our group perform components of the full service offering. These other services include customer support, anti money laundering, settlements and internal audit.
We may disclose information to the extent necessary with third parties who perform functions on our behalf in order to process payment donations for you including fraud prevention and verification service providers, financial institutions, processors, payment card associations and other entities that are part of the payment and collections process.
We may also share information collected about you with third parties who we partner with for advertising campaigns, contests, special offers or other events or activities in connection with our Services, unless you choose to opt out of such communications.
We may disclose information collected about you with third parties in connection with any merger, sale of company shares or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our organisation.
We may also disclose information collected about you if (i) disclosure is necessary to comply with any applicable law or regulation; (ii) to enforce applicable terms and conditions or policies; (iii) to protect the security or integrity of our Services; and (iv) to protect our rights.
We are committed to ensuring that the information collected about you is secure. We take reasonable measures including administrative, technical and physical procedures to protect your information from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. When you are logged into your account, all Internet communication is secured using Secure Socket Layer (“SSL”) technology with high security 128bit encryption.
This high level of security can only be effective if you follow certain security practices yourself including never sharing your Account or login details with anyone. If you believe that any of your Account login details have been exposed, you can change your password at any time through our website or mobile application, but you should always also immediately contact customer service.
Transmission of information via the Internet is not completely secure. Therefore, we cannot guarantee the security of the transmission of your information to us. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security structures to prevent unauthorised access.
Regium is responsible for the security of supporters data which is processed, transmitted and stored within our systems. Regium applies best industry practice to safeguard this sensitive data and to ensure that it operates in line with these requirements.
We reserve the right to delete and destroy all of the information collected about you upon termination of your Account unless you request otherwise. If agreed we shall continue to store your information, for example your donation history, which you may require for accounting purposes.
Notwithstanding the above, you have the right to request the deletion of your data. Depending on the services that have been undertaken by Regium to enable the relationship to proceed, we may be required to hold certain data for five years from the date of request of deletion of data, for legal purposes. We cannot continue to provide the Regium service to you if you request the deletion of your data.
You can request the deletion of your data emailing this request to firstname.lastname@example.org.
We use a number of cookies and web beacons within our website and applications. Cookies are small data files which are placed on your computer, mobile device or any other device as you browse our website or use any of our applications or web-based software. Web beacons are small graphic images or other web programming code which may be included in the website and any of our email messages.
The cookies or web beacons will never enable us to access any other information about you on your computer, mobile device or any other device other than the information you choose to share with us.
Most web browsers automatically accept cookies but you may modify your browser settings to decline cookies. Rejecting cookies used by our website, mobile application or web-based software may prevent you from taking full advantage of them and may stop them from operating properly when you use them.
If you do not consent to our use of the cookies, you must disable the cookies by deleting them or changing your cookie settings on your computer, mobile device or other device or you must stop using the Services. Information on deleting or controlling cookies is available at www.aboutcookies.org.
If you access links on our website to third party websites which are not owned by Regium please be aware that these websites have their own privacy policies. We do not accept any responsibility or liability for these privacy policies. You should check and review these privacy policies before you submit any information about you to these websites.
If you would like to request a copy of your personal data, or to amend, delete or update certain personal data or withdraw your consent to the processing of data from us, you can do so on the dashboard or alternatively contact us at email@example.com with your request.
If you are not satisfied, you have the right to lodge a complaint with the relevant data protection authority. Regium will cooperate fully with any such investigation and endeavor to satisfy all queries as fully as possible.
Regium may provide you with Additional Services. If you choose to use any or all of these Additional Services, our relationship under Data Protection laws may change from and between Data Processor and Data Controller.
You undertake at all times to comply with applicable data protection laws and you agree that you shall not use any personal data processed and/or gained by, or from access to and/or use of, these Additional Services, in any way that is incompatible with the purpose for which such data was originally collected. If you choose to avail of these Additional Services, you agree that Regium may process your customers information as Data Processor under GDPR. In this situation our Data Processing Agreement will apply.”